Privacy Policy
Last Updated June 20, 2025
PRIVACY POLICY
At Teravolt Electric, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our electrical services.
1. Information We Collect
We may collect personal information when you:
Contact us through our website
Request an estimate or book a service
Communicate with us via phone, email, or contact forms
This information may include:
Name
Email address
Phone number
Address or job location
Details about your service request
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries or service requests
Schedule appointments and provide electrical services
Send confirmations, reminders, or updates
Improve our services and customer experience
Meet legal and regulatory requirements
We only collect the information necessary to fulfill these purposes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
With trusted third-party service providers who help us operate our website or business (e.g., scheduling software)
If required by law or regulation (e.g., ESA inspections)
To protect our legal rights or property
All third parties are required to safeguard your information and only use it for authorized purposes.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. This includes:
Secure email communication
Access restrictions to business systems
Staff awareness and privacy training
However, no method of internet transmission is 100% secure. By using our site or services, you accept this risk.
5. Cookies & Website Data
Our website may use basic cookies or analytics tools (such as Google Analytics) to improve your browsing experience and understand visitor behaviour. These tools do not collect personal information.
You can disable cookies through your browser settings at any time.
6. Your Rights
As a Canadian resident, you have the right to:
Access your personal information we hold
Request corrections to inaccurate information
Withdraw your consent (where applicable)
Request deletion of your data, subject to legal limitations
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to other websites (e.g., manufacturers, partners). We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.
8. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page and is effective upon posting.
9. Contact Us
If you have any questions or concerns about how your information is used, please feel free to contact us: